Well this is my review of Hard Rock Café Pune in a nutshell. I have been a regular at the hrc in Mumbai and was on a weekend visit to pune when I thought I would have visited Hard Rock (Saturday 18-2-12) again to enjoy my fajitas and nachos with my favorite cocktail (the electric ice tea) upon entering it took me an hour to get a table even though we paid cover to enter. The service was pathetic and not at all up to hard rock standards. This visit had to be bizarre as I noticed a hard rock staff roam around with shot glasses and a bar visiting table after table upon inviting him to our table we received no notification that each shot would be worth 750 rs ( more than my cocktail and dinner combined) instead the shots along with lime and salt were thrust towards us, we thought it was a promotional offer by the tequila company since it was new in India. I had a total of four shots, two for me and two for my date. Towards the end of my date I asked for the bill and was shocked to see it at 7,567 rs for 1 fajita, 1 lit and 1 margarita. I also noticed that I had been charged for 8 shots. Upon asking for the manager a small man in a jacket appeared and told me that I had to pay for these shots. After much debate and me making my point and stand clear that you have to inform customers about these charges and not run towards them with shots and not informing them about the extra charge. After a long heated debate the manager agreed to charge me only for the shots I had and not for the extra that he charged me. Another interesting happening was that the waiter a man named “Deepak” who I had tipped rs 200 after my second shot came up and accused me of lying that I had only 4 shots. After a heated argument ( Guest relations down to the dogs) the waiter removed the same 2 hundred rupee notes were thrown at my face by the same waiter “Deepak” and abuses were hurled towards me. The manager tried to calm his staff down before he eventually required a smoke and went out to the open air area. So here I am the last remaining customer at Hard Rock Café while my date was asked to wait outside and a consensus was being reached between me, the manager and a so called person who he was talking to on the phone who refused to talk to me
(even though I asked the manager for senior management numbers so that I could bring this untoward incident to their notice. )
I usually never write reviews and this is my first time on burrp but I had to write this to inform all these customers of hard rock, its perils and its uneducated/drunk staff. I guess this is what happens when the staff is allowed to drink or takes a few sneaky sips or two when there is no senior management looking. Towards the end of it all I had a good meal but my experience was to the dogs and how do you explain waiter (Deepak) throwing money and hurling abuses in front of his manager at a customer who eventually coughed up a 6k bill. Stone Water Grill and Shockk will be happy to know that Hard Rock Café employs such incompetent staff to handle their customers. I am highly disappointed and would never visit that place again.
Food – 3/5 , Service -1/5, Music 2/5, Customer satisfaction -5/5 Drinks 1/5
P.S – I am still waiting for an explanation from your managements side as to how your waiter (Deepak) Threw money and hurled abuses at a customer. The worst experience ever I would never recommend this place to any of my friends and I would convey my experience to them all and to all your other fans who do not know of your dirty service and incompetent staff ( Please also employ some English speaking staff or better yet change your menu to hindi/Marathi for your pune venue suits your staff and your image there.