I had gone to the pune outlet in phoenix today, it was my first visit, and we thoroughly enjoyed the quality given to us. The food is good no doubt.
However, our order for the 'unlimited 199rs offer' arrived by 9.30pm whereas we placed our order at 9.13pm (time on the bill) After serving just one helping, we kept calling out to the waiter for a second helping which he coolly ignored, we signalled to him again, he smiled, nodded but never attended to us. This was around 10 pm. During this time he even served on the table next to ours as well as all the surrounding tables, and on asking him politely he said he will give us in the next batch. After one hour of waiting for just a piece of chicken for my younger brother, he said he cannot serve us as our 45min span was over and also the boiler has been switched off. So basically we just ate from 9.30 to 10pm and between this time is when he refused to come to our table leading to us to wait for a further hour and then being given the excuse of us exceeding our time span??!
I come from a family that travels and ventures to try new places. I also free-lance and write reviews/articles/columns in the local supplements etc and such an experience is a first time which gives me second thoughts on re-visiting the place! I'm not saying the service/waiter was rude or bad, he was good at the start and just got bad eventually. You've certainly lost a valuable customer.
Please, this is a genuine note from a customer and not a deliberate review to ruin reputation, do not delete, and do revert. :)
Thank you for your patience,